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IT Support Services

What We Cover

Managed IT Services — Comprehensive Coverage

Everything your business needs to run reliably — from day-to-day helpdesk to long-term infrastructure strategy.

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Helpdesk & Remote Support

Fast, responsive support for your team’s day-to-day IT issues — hardware, software, connectivity, and account access.

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Cybersecurity & Data Protection

Security audits, threat monitoring, firewall configuration, automated data backup, and incident response planning.

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Infrastructure Management

Server management, network administration, cloud infrastructure oversight, and performance optimisation.

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Software & Licensing

Software procurement, licence management, renewals, and vendor negotiations — managed on your behalf.

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IT Onboarding & Offboarding

Streamlined processes for setting up new employees and securely revoking access when team members leave.

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Monthly IT Reporting

Clear monthly reports covering incidents, uptime, security status, asset inventory, and upcoming maintenance.

Our SLAs

Response Times You Can Count On

We don’t just say we’re responsive — we commit to it in writing. Every managed IT plan includes guaranteed SLAs.

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Critical Issues — 2 Hour Response
System down, security breach, or data loss risk. Acknowledged within 2 hours, resolution escalated immediately.
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High Priority — 4 Hour Response
Major functionality impaired, team productivity blocked. Same business day resolution target.
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Standard Issues — Next Business Day
General support requests, software questions, minor technical issues. Resolved within 24 business hours.
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Planned Maintenance — Scheduled
System updates and infrastructure upgrades. Scheduled in advance with full communication.
What Our Managed IT Includes

Everything in your monthly plan — no hidden extras, no surprise billing.

  • ✓24/7 system monitoring with automated alerts
  • ✓Monthly IT health report delivered to your inbox
  • ✓Proactive patch management and software updates
  • ✓Quarterly security audit and vulnerability assessment
  • ✓Asset inventory management and tracking
  • ✓Vendor management on your behalf
  • ✓IT strategy review every 6 months
  • ✓Priority phone, email, and remote access support
📍 Based in Jaipur — On-Site Available
Remote support for all of India. On-site visits available in Jaipur and surrounding areas with same-day response for critical issues.
Why It Makes Sense

Why Businesses Outsource IT Support

A full-time IT hire costs ₹40,000–₹80,000/month plus benefits. Our managed IT plans start from ₹8,000/month.

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Senior expertise on demand

Access a full team of experienced IT specialists — not a single generalist who becomes a bottleneck when things get complex.

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Predictable monthly cost

Fixed monthly pricing means no surprise bills when something breaks. We absorb the unpredictability so you don’t have to.

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Faster response than in-house

In-house staff have meetings, leave, and sick days. Our team is always available — your SLA is honoured 365 days a year.

FAQ

IT Support Questions Answered

What our clients ask before signing up for managed IT.

Do you provide IT support outside of Jaipur?
Yes. We provide remote IT support for businesses across India via phone, email, and remote desktop access. On-site visits are available in Jaipur and nearby areas. The majority of issues are resolved remotely within the same session.
What size of business do you typically support?
We work with businesses from 5 to 200 employees. Our managed IT plans are designed to be cost-effective for small and mid-sized businesses that can’t justify a full-time in-house IT team but need reliable, professional support.
How quickly can you start providing IT support?
For remote support, we can onboard your business within 48 hours. We conduct a brief audit of your current setup — devices, software, cloud accounts, and network — then begin monitoring and support immediately after onboarding.
Do you manage cloud infrastructure like AWS or Google Cloud?
Yes. Cloud infrastructure management — setup, cost optimisation, monitoring, security configuration, and scaling — is included in our managed IT offering. We support AWS, Google Cloud, Azure, and Cloudflare.
What does managed IT support cost?
Plans start from ₹8,000/month for small teams up to 10 users. Pricing scales with team size and scope of coverage. We provide a fixed monthly quote after a free initial IT assessment — no hourly billing, no surprises.
Explore More

Related Services

Technology services that complement IT support for complete business coverage.

Free IT Assessment

Stop Firefighting
IT Problems.

Book a free IT assessment. We’ll audit your current setup, identify risks, and recommend a support plan that fits your team size and budget — at no cost.