1. Who We Are

Extensive Digital Solutions is a technology company based in Jaipur, Rajasthan, India. We provide AI development, SaaS platform development, UI/UX design, digital marketing, IT support, and digital transformation services.

For the purposes of this policy, Extensive Digital Solutions is the data controller responsible for your personal data collected through this website and our service engagements.

• Company: Extensive Digital Solutions
• Location: Jaipur, Rajasthan, India
• Email: contact@extensivedigitalsolutions.com
• Phone: +91 894-964-4382

2. Data We Collect

We collect the following categories of personal data:

We do not collect sensitive personal data such as financial account details, health information, or government identification numbers through our website.

3. How We Collect Your Data

We collect personal data through the following methods:

Direct Collection

• Contact forms submitted on our website
• Email and phone enquiries
• Project briefs and onboarding documents shared during service engagements
• Calls and meetings (notes may be taken)

Automated Collection

• Website analytics tools (such as Google Analytics) that collect usage and technical data when you browse our website
• Cookies and similar tracking technologies (see Section 7)
• Server logs that automatically record technical data

Third Parties

• Referrals from existing clients or partners who share your contact information with your consent
• Publicly available information such as LinkedIn profiles in the context of business outreach

4. How We Use Your Data

We use your personal data for the following purposes:

• To respond to enquiries and provide information about our services
• To deliver contracted services and manage client projects
• To send project updates, invoices, and service-related communications
• To improve our website content, structure, and user experience
• To analyse website traffic and understand how visitors use our site
• To comply with legal and regulatory obligations
• To protect the security and integrity of our website and systems

We do not use your personal data for automated decision-making or profiling that produces legal or significant effects on you.

We do not sell your personal data to third parties. We do not use your data to serve advertising on third-party platforms without your consent.

5. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent — where you have actively submitted a contact form or agreed to receive communications from us
• Contract performance — where processing is necessary to deliver services you have engaged us for
• Legitimate interests — where we have a legitimate business interest such as improving our website or responding to business enquiries, provided this does not override your rights
• Legal obligation — where we are required to process data to comply with applicable laws

6. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your data with the following categories of recipients only where necessary:

• Service providers: Third-party tools and platforms we use to operate our business, such as email services, project management software, cloud hosting providers, and analytics tools. These parties process data on our behalf and are contractually required to protect it.
• Professional advisors: Lawyers, accountants, or auditors where required for legal or financial compliance.
• Regulatory authorities: Government bodies or law enforcement agencies where required by law.

Any third party with whom we share data is required to handle it securely and in accordance with applicable data protection laws.

7. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and collect usage data. We use the following types of cookies:

• Strictly necessary cookies: Required for the website to function. These cannot be disabled.
• Analytics cookies: Help us understand how visitors use our website (e.g. Google Analytics). These are only set with your consent.
• Functional cookies: Remember your preferences to improve your experience.

You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse cookies or delete existing ones — refer to your browser’s help documentation for instructions.

We do not use cookies to serve targeted advertising on third-party platforms.

8. Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this policy or as required by law. Specific retention periods are as follows:

• Contact form enquiries: Retained for 2 years from the date of last contact
• Client project data: Retained for 5 years from project completion for legal and accounting purposes
• Invoice and financial records: Retained for 7 years as required under Indian tax law
• Website analytics data: Retained for 26 months (Google Analytics default)

When your data is no longer required, we will securely delete or anonymise it.

9. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

• Right to access: Request a copy of the personal data we hold about you
• Right to correction: Request that we correct inaccurate or incomplete data
• Right to deletion: Request that we delete your personal data where there is no legitimate reason for us to continue holding it
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing
• Right to object: Object to processing based on legitimate interests
• Right to data portability: Request a copy of your data in a structured, machine-readable format

To exercise any of these rights, please contact us at contact@extensivedigitalsolutions.com. We will respond to all requests within 30 days. We may need to verify your identity before processing your request.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for data transmitted via our website
• Access controls limiting who within our organisation can access personal data
• Regular security reviews of our systems and processes
• Secure storage of project files and client communications

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee the absolute security of data transmitted to our website.

In the event of a data breach that is likely to affect your rights or freedoms, we will notify you and the relevant regulatory authority as required by law.

11. Third-Party Services and Links

Our website may contain links to third-party websites including our own products BlogCadence (blogcadence.com) and DakshaBot (dakshabot.com), which have their own privacy policies. We are not responsible for the privacy practices of third-party sites and recommend that you review their policies before providing any personal data.

We use the following third-party services that may process data on our behalf:

• Google Analytics: Website usage analytics — governed by Google’s Privacy Policy
• WPForms: Contact form submissions — data stored on our hosting server
• Bluehost: Web hosting — servers located in accordance with Bluehost’s data processing terms

12. Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from anyone under 18. If you believe a child has provided us with personal data, please contact us immediately and we will take steps to delete that information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us:

• Company: Extensive Digital Solutions
• Address: Jaipur, Rajasthan, India
• Email: contact@extensivedigitalsolutions.com
• Phone: +91 894-964-4382
• Website: extensivedigitalsolutions.com/contact-us/

We will acknowledge your request within 5 business days and aim to resolve all queries within 30 days.